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This product supplies an extension of factory warranty coverage beyond the original factory warranty term. Extended Warranties must be purchased before the termination date of the original factory warranty, Extended Warranties are non transferable. Replacement parts & components are included with some service contracts. The Extended Warranty program offers you free shipping, making sure you get the replacements you need with no additional expense. Experienced technical support representatives are available to answer your questions 24 hours a day, 7 days a week, giving you peace of mind knowing the help you need is there when you need it, where available.