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This service provides 1-year on-site service on APC hardware only. An APC Authorized Engineer will arrive on-site during the next business day to diagnose or repair APC hardware. Determining the necessity of a service visit is the sole responsibility of APC. If APC determines that a service visit is not required to diagnose or repair the equipment in question, there will be no dispatch of an APC Authorized FSE to the customer facility. Parts, labor and travel are all included in this entitlement. Business days are defined as Monday through Friday 9:00 a.m. to 5:00 p.m. local time. Customer calls received by APC Technical Support will result in a Field Service Engineer arriving at the customer location by 5:00 p.m. local time the next calendar business day.
"Next Business Day On-Site Service" does not mean or imply that APC will repair or replace the affected system within a specified time of a customer call to technical support reporting a problem or error. Nor does it mean or imply that parts to repair the affected system will be delivered within the On-Site service time frame. In order to expedite repair on affected systems, it is highly recommended that the customer purchase a Spare Parts Kit to remain on location with the specified unit - purchase of a Spare Parts Kit increases the likelihood that necessary parts are immediately available to the APC authorized engineer assigned to repair the system.
Should service be required on any equipment bearing serial numbers other than those listed on the entitlement certificate, service will be available on a time and materials basis at the rate available on that day.
The On-Site Service contract must be purchased before the expiration of the standard factory warranty. In order to renew an on-site service entitlement, the customer must purchase and cause to be performed a minimum of 1 Preventive Maintenance visit per year.