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This product supplies an extension of factory warranty coverage beyond the original factory warranty term. APC’s experienced technical support engineers are available 24x7 to answer your questions, giving you peace of mind knowing the help you need is there when you need it. Replacement parts & components are included with some service contracts. (Please see the statement of work for service specifics.) The Extended Warranty program offers you free shipping, making sure you get the replacements you need with no additional expense. An annual Site visit helps assure your system will perform to the manufacturer specifications. (Site visit available on 3 phase and cooling products only.) A Service Summary Report provides a detailed report of work performed including recommendations for service to ensure optimal performance. Extended Warranties must be purchased before the termination date of the original factory warranty, Extended Warranties are non transferable. Some aspects of the service definition presented on this web site may vary by location. In the case of a conflict between the service definitions contained on this site and the local service definitions the local service definitions will prevail.