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          Apple AppleCare OS Support - Preferred

          Apple AppleCare OS Support - Preferred

          More From: Apple
          Item #: 11880082
          Mfr. Part#: D5690ZM/A
          Availability: In Stock
          Est. Ship: Virtual delivery

            Get peace of mind from Apple!

            Ordering Information

            Get the IT department-level support you need when deploying iOS, Mac OS X, or Mac OS X Server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. AppleCare OS Support - Preferred covers an unlimited number of enterprise-level support incidents for two technical contacts from your organization, provides two-hour response for priority 1 (server down) issues 12 x 7, and assigns a technical account manager to your organization for one year.

            This plan also includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources and online updates of the latest tools. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that is updated quarterly.

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            Contents Service plan documentation
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details. NOTE: AppleCare products may not be returned if package has been opened.
            UNSPSC 84101503
            Warranty - Labor N/A
            Warranty - Parts N/A
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