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          Apple AppleCare OS Support - Select

          More From: Apple
          Item #: 15501617
          Mfr. Part#: D6602ZM/A
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Price:
             
            Get the IT department-level support you need when deploying iOS, Mac OS X, or Mac OS X server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. The AppleCare OS Support - Select provides support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements.

            The AppleCare OS Support - Select includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources and online updates of the latest tools. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that are updated quarterly.

            AppleCare OS Support - Select covers up to 10 enterprise-level support incidents and provides four-hour response for priority 1 issues (server down), 12 hours a day, 7 days a week. Unused incidents expire after one year.

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            General
            Coverage Period 1.00 year(s)
            Service Included Phone consulting, Technical support
            Licensing
            Fulfillment Type Tech Support Only
            Maintenance Included No
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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