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          Avocent 1-year Silver Maintenance for ACS16PT (Serial Numbers Required for Processing)

          Avocent 1-year Silver Maintenance for ACS16PT (Serial Numbers Required for Processing)
          More From: Avocent
          Item #: 15235056
          Mfr. Part#: 1YSLV-ACS16PT
          Availability: In Stock
          Est. Ship: Virtual delivery

          • 8x5 telephone support
          • Next business day hardware replacement
          • 4-hour response for critical issues

          Avocent's worldwide Technical Support teams are dedicated to providing the best assistance for Avocent products.

          Ordering Information

          For customers requiring more support, Avocent offers Silver Maintenance for hardware in one-, two- or four-year periods. Silver Maintenance delivers 8x5 telephone access for technical support, along with Advanced Hardware Replacement with a next-business-day RMA. With Advanced Replacement, the customer receives a next-business-day replacement unit prior to shipping the failed unit to Avocent. Response time is based on severity level, with Level 1 and 2 incidents receiving a 4-hour response time and Level 3 and 4 incidents receiving a 12-hour response time. Media retention is not available at the Silver level.
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          Contents Service plan documentation
          Coverage Period 1 year(s)
          Response Time Next Business Day
          Response Type Phone Support, Replacement
          Service Hours 8x5
          Service Included Advance parts replacement, Shipping
          Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
          Class of Equipment Complicated network devices
          UNSPSC 81111812
          Warranty - Labor N/A
          Warranty - Parts N/A
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