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          Avocent 2-year Gold HW Maintenance ACS48PT - Serial Numbers Required for Processing

          Avocent 2-year Gold HW Maintenance ACS48PT - Serial Numbers Required for Processing
          More From: Avocent
          Item #: 16240640
          Mfr. Part#: 2YGLD-ACS48PT
          Availability: In Stock
          Est. Ship: Virtual delivery

          • 24x7 telephone technical support
          • Next business day replacement
          • 2-hour response for critical issues

          Avocent's worldwide Technical Support teams are dedicated to providing the best assistance for Avocent products.

          Ordering Information

          For customers requiring more support, Avocent offers Gold Maintenance for hardware in one-, two- or four-year periods. Gold Maintenance delivers 24x7 Anytime Access to Avocent's technical support team. Gold Maintenance also supplies Advanced Hardware Replacement with a next-business-day RMA. With Advanced Replacement, the customer receives a next-business-day replacement unit prior to shipping the failed unit to Avocent. Response time is based on severity level, with Level 1 and 2 incidents receiving a 2-hour response time and Level 3 and 4 incidents receiving an 8-hour response time. Media retention is offered as an option for Gold Maintenance plans for SwitchView SC and Avocent Universal Management Gateway, but it requires a separate SKU to be added to the order.
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          Contents Service plan documentation
          Coverage Period 2 year(s)
          Response Time Next Business Day
          Response Type Phone Support, Replacement
          Service Hours 24x7
          Service Included Advance parts replacement, Shipping
          Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
          Class of Equipment Complicated network devices
          UNSPSC 81111812
          Warranty - Labor N/A
          Warranty - Parts N/A
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