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With the Instant Replacement Service, Barracuda provides next day shipping of replacement hardware. If your Barracuda product fails, they will ship you a replacement unit within 24 hours so that you can get back up and running. They will bill you pending return of the failed unit but once the unit is received, you will be fully credited. This service is designed for corporate environments that cannot afford downtime. You will not be charged for the replacement product as long as you return the original product to Barracuda within 30 days after shipment of the replacement product. Barracuda will pay all shipping costs for the replacement product, provided you reside in the United States or Canada. For customers outside the United States, Barracuda will use commercially reasonable efforts to ship a replacement product via express mail within one business day after receiving the request.
The Instant Replacement Service begins on the date the Barracuda Networks product is delivered to you and expires exactly one year from the delivery date.
You will have 60 days from the date of purchase of the Barracuda Networks product to decide if you wish to purchase the Instant Replacement Service. If you wish to purchase the Instant Replacement Service within the 60-day window, the Service will retroactively begin on the delivery date of the Barracuda Networks product and continue for the time period purchased. This service plan will belong to the original purchaser and may NOT be transferred under any circumstances.