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We know how important it is to have 100% uptime in corporate environments. We have worked hard to build industrial strength reliable "carrier grade" equipment. Our systems have a 99.99% uptime. We are also realistic and understand that sometimes things still go wrong and equipment does fail. We therefore offer the Barracuda Instant Replacement Service.
With the Instant Replacement Service, we provide next day shipping of replacement hardware. During your Instant Replacement Service period, if your product fails, you should contact Barracuda Networks and we will use commercially reasonable efforts to ship a replacement product within 24 hours (for US and Canada only). For customers outside the United States, we will use commercially reasonable efforts to ship a replacement product via express mail within one business day after receiving the request. Upon contacting Barracuda Networks, you must return the original product to us. We will issue a Return Material Authorization Number for you to include with the return and will require a valid credit card number or purchase order. We will not charge you for the replacement product as long as you return the original product to us within 30 days after shipment of the replacement product. If we do not receive the original product within 30 days, we will charge your credit card or process the purchase order at the current list price for that product. Barracuda Networks will pay all shipping costs for the replacement product, provided you reside in the US or Canada.