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          Barracuda 1-year Premium Support for Web App Firewall 660

          Barracuda 1-year Premium Support for Web App Firewall 660
          More From: Barracuda
          Item #: 32846908
          Mfr. Part#: BWF660A-P1
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Barracuda Networks Premium Support Subscription is designed to provide the highest level of support for mission critical environments. Customers receive unlimited access to 24x7 technical phone and email support. Weekly status via email of all outstanding support issues. Premium Support customers receive priority escalation per Barracuda Network's Escalation Policy. This provides the customer rapid escalation of the issue to Barracuda engineering team for quick solutions to critical issues. Premium Support must be ordered with the Instant Replacement Subscription.
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            Coverage Period 1.00 year(s)
            Service Included Phone consulting, Technical support
            Fulfillment Type Maintenance Only
            Maintenance Included Yes
            Returns Policy There are no returns allowed on Barracuda product without written prior approval by the Barracuda Account Rep or the Barracuda Tech Support Group. In the event of a return, IMMEDIATELY EMAIL to obtain an RMA

            This includes DOA and Eval request. Eval’s, have a hard 30 day return window. For eval to be returned, RMA needs to be issued by day 20 of the Eval period to insure that PCC can return the unit in a timely manner. Those that fall outside of the 30 day window will not receive an RMA.
            Class of Equipment Complicated network devices
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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