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          Barracuda 3-year Instant Replacement for Load Balancer 642 Adc

          Barracuda 3-year Instant Replacement for Load Balancer 642 Adc, BBF642A-H5, 16184924, Services - Virtual - Hardware Warranty

          More From: Barracuda
          Item #: 16184924
          Mfr. Part#: BBF642A-H5
          Availability: In Stock
          Est. Ship: Virtual delivery

          • 24x7 phone & email support
          • 1-business day shipping of replacements
          • Data migration assistance to replacement unit

          Enhanced support and next-day shipping of replacements

          Ordering Information

          Price:
           
          With the Instant Replacement Service, Baracuda Networks provides next business day shipping of replacement hardware. If your Barracuda Networks product fails, we will ship you a replacement unit within 1 business day so that you can get back up and running. We will bill you pending return of the failed unit, but once the unit is received, you will be fully credited.

          In addition, the Instant Replacement Service includes:

          -Enhanced Support which provides phone and email support 24x7.
          -Data migration service for Barracuda Spam Firewalls. Barracuda Networks will assist movement of data and configuration from the old product to the new product if the old data is accessible.
          -Hard Disk replacement on Barracuda Networks models that have swappable raid drives. Barracuda Networks will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda Networks.

          This service is designed for corporate environments that cannot afford downtime.
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          General  
          Response Time Next Business Day
          Response Type Replacement
          Service Included Shipping
          Service Included Replacement
          Service  
          Class of Equipment Complicated network devices
          Contents Service Plan Documentation
          Returns Policy There are no returns allowed on Barracuda product without written prior approval by the Barracuda Account Rep or the Barracuda Tech Support Group. In the event of a return, IMMEDIATELY EMAIL pcconnection@barracuda.com to obtain an RMA

          This includes DOA and Eval request. Eval’s, have a hard 30 day return window. For eval to be returned, RMA needs to be issued by day 20 of the Eval period to insure that PCC can return the unit in a timely manner. Those that fall outside of the 30 day window will not receive an RMA.
          UNSPSC 81111812
          Warranty - Labor N/A
          Warranty - Parts N/A
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