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Current models of MFC, Printers and Fax machines, which have been purchased and are located in the contiguous United States, have Extended Manufacturer's warranty Agreements available for purchase.
In most cases, the manufacturer's standard warranty is one-year depending on the model. An EMA begins the day after the standard warranty expires. The Extended Manufacturer's warranty Agreement (EMA) is the only agreement available for your Brother product that is provided directly from the manufacturer.
An EMA must be purchased within the standard warranty period. If the standard warranty period has expired and you choose to purchase an EMA, the machine will need to be inspected by a Brother Authorized Service Center (ASC) at your own expense to assure that it is working properly. Verification from the ASC is then required at time of purchase.
Exchange Service: The customer calls the priority customer service line and troubleshoots with a Brother representative over the phone. If this does not solve the problem, then a factory-reconditioned unit is shipped the next business day to replace the customer's malfunctioning unit. Brother will cover shipping charges, and the replacement will contain a return label to send the malfunctioning unit back to Brother. The customer uses the box which the replacement unit and packing materials were shipped in to repack the malfunctioning machine. The prepaid return label, located inside the shipping pocket attached to the outside of the box also containing the outgoing shipping label, will be used to send the malfunctioning unit back to us. The customer must place the malfunctioning unit in the mail within 3 days of receiving the replacement otherwise the customer will be charged the estimated street price for the replacement unit.