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Features and Benefits:
Customers with a current Singlewire maintenance contract get:
Access to Singlewire’s world class support team during the regular Singlewire business hours of Monday through Friday 7AM to 6PM CST
24 hour access to the Singlewire Knowledge Base - a compilation of technical advice and frequently asked questions about Singlewire software products.
Technical advice, assistance, and guidance using our software during regular Singlewire business hours.
Access to the newest versions of Singlewire products
Bug fixes as needed
Downloads of the newest features of Singlewire product as they are released
Schedule of Service Offerings:
Singlewire regularly releases new version of software products. Customers with active Software Maintenance Service contracts are eligible to receive phone support through the dates listed in the table at www.singlewire.com/terms-m.html#B. Customers with a current maintenance contract can contact the technical phone support line for directions on how to download the most recent version of the product.