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The Cisco SMB Support Assistant has been specifically designed for small and medium-sized businesses (SMBs) and provides the easy, cost-effective network support businesses need to help ensure operational reliability, contain costs, and protect your investment on Cisco SMB Class networking solutions. The Cisco SMB Support Assistant technical service offering provides access to Cisco SMB technical engineers, advance hardware replacement, operating system software maintenance and access to the Cisco SMB Support Assistant client and portal, which simplifies the ability to set up, configure, troubleshoot, and open service requests with emphasis on easy-to-understand instructions.
This service is specifically designed for small and medium-sized businesses (SMBs), with 250 employees or fewer who require essential, easy-to-use and affordable technical support to allow for operational reliability of networks running basic applications on select Cisco products. It supports select SMB class products. It delivers network management and productivity tools designed specifically for SMBs that can be downloaded to a laptop or accessed through the Web-based portal. You’ll also get 24-hour access to the Cisco SMB TAC (Technical Assistance Center), Cisco OS minor software updates, and Next Business Day Advanced Hardware Replacement where available (otherwise same-day ship).