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          Cisco US Only Essential Operate Service for SW Only

          More From: Cisco
          Item #: 16577007
          Mfr. Part#: CON-ESW-LICCENHA
          Availability: On Order
          Est. Ship: Call for Availability
          Cisco Unified Communications Essential Operate Service

            The Cisco Unified Communications Essential Operate Service helps you maintain the operational efficiency, high availability, and security of your Cisco Unified Communications network.

            Cisco Unified Communications enables your organization to communicate more effectively. The results are simplified business processes, improved customer service, and increased productivity and profitability. But to gain the full advantage of your network, you need proper operational support to maintain the efficiency, reliability, and performance of your converged voice and data infrastructure.

            The Cisco Unified Communications Essential Operate Service (ESW), part of the Cisco Lifecycle Services framework, can help you quickly resolve incidents across your IP communications network by providing you with access to a highly trained team of specialized engineers who can analyze complex networking issues and assist with incident remediation. The support they provide can help reduce downtime, improve Cisco Unified Communications performance, and lead to higher productivity.

            The service is composed of two options: Unified Communications for software applications support, and Unified Communications software application and server support.

            The Cisco Unified Communications Essential Operate Service provides software updates to make sure your applications run smoothly and are always up-to-date. You also gain 24-hour access to a team of Cisco engineers and certified partners that can quickly identify and resolve Cisco Unified Communications application software problems. This team is highly trained, has a deep understanding of Cisco Unified Communications application software, and offers expertise based on extensive experience evaluating the performance of complex communications systems.

            Depending upon your service contract, Cisco support engineers might also provide assistance with Cisco hardware components. This service protects you with advanced hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date.

            The Cisco Essential Operate Service includes capabilities similar to the Software Application Support (SAS) offering. If your contract includes hardware, it might also include capabilities similar to those of Cisco SMARTnet.

            Cisco Unified Communications software-only application support includes:

            -Full-time telephone and remote technical and maintenance support services
            -Maintenance and minor release updates
            -Cisco.com knowledge base, including access to Software Advisor, Technical Assistance Center (TAC) Case Collection, My Tech Support, Output Interpreter, peer-to-peer online forums, and the TAC newsletter

            Cisco Unified Communications software application and server support includes all of the preceding features plus Advance hardware replacement (with the option of an onsite field engineer)

            Ordering Information

            Price:
            $13.00
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