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          Cisco US Only SMARTnet 24x7 4-hour SNTC

          More From: Cisco
          Item #: 32299334
          Mfr. Part#: CON-SNTP-SRW009NA
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            SMARTnet Onsite Premium support provides customers with software updates and upgrades, registered access to Cisco Connection Online (CCO), advance replacement of hardware, technical support, replacement parts and onsite field engineering services for one year. This Premium contract delivers 24x7, 4-hour onsite service. This means that advance replacement parts, with or without a field engineer (as needed), are delivered within 4 hours of determining that part replacement is required (24 hours a day, 7 days a week.)

            SMARTnet features included with this SMARTnet Onsite contract:

            -Ongoing Cisco IOS Software updates, allowing you to efficiently evolve your network infrastructure to address the needs of an ever-changing business environment

            -Rapid hardware and Cisco IOS Software technical problem resolution with 24-hour, global access to an extensive team of expert technical engineers to help resolve your network problems—online or on the telephone

            -Knowledge transfer of Cisco expertise, to enhance in-house technical skill levels

            -Advance hardware replacement, to help reduce the risk of network downtime

            -Registered access to an array of powerful online tools, allowing you to more quickly address common network problems

            -Around-the-clock access to comprehensive technical information and a collection of configuration, installation, troubleshooting, and service request management tools

            -A broad base of expertise in networking technology, including voice, video, and data communications

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            Contents Service plan documentation
            Coverage Starts Day One
            Response Time 4 Hours
            Response Type Onsite, Phone Support, Replacement
            Service Hours 24x7
            Service Included Knowledge base access, On-site, Operating System Updates, Phone Support, Replacement, Technical support
            Returns Policy Due to manufacturer restrictions, all sales on this item are final.
            Class of Equipment Complicated network devices
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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