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Software Application Support (SAS) provides maintenance support throughout the lifecycle of your application software. Cisco's goal is to offer its customers unconditional access to the enhancements so that they never have to make a financial decision about upgrading their software. This policy ensures that their network is constantly up-to-date and that all avoidable problems are, in fact, avoided.
Cisco Software Application Support (SAS) includes 24-hour technical assistance from the Cisco Technical Assistance Center (TAC) via telephone and the Web, online tools, plus bug fixes, maintenance, and minor releases for the software application - all for one annual fee. (Note: major application upgrades, e.g. from Version 4.0 to Version 5.0, are NOT covered by this policy. You would need to order a part number beginning with CON-SASU to get Software Application Support with Upgrades. This policy also does NOT cover embedded software or Cisco IOS software, both of which are covered separately by SMARTnet hardware support contracts).
SAS is designed to assist people who are responsible for maximizing productivity and revenue per employee, increasing customer retention and satisfaction, reducing cost of ownership, effectively leveraging new technology to remain competitive, and protecting your software investment.