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Cisco Technical Support Services offer the following features that enable network investment protection and minimal downtime for systems running mission-critical applications: a wealth of Cisco networking and applications expertise - online and via telephone; support environment with software updates and upgrades as an ongoing integral part of your network operations; Cisco technical knowledge and resources available to you on demand.
Cisco Software Application Support enables you to maximize the value of your application technology by providing around-the-clock access to technical support and software upgrades and updates. The service offers unique features for Cisco application software beyond SMARTnet or SP Base support.
Cisco Software Application Support Plus Upgrades (SASU) includes the features of Cisco SAS (24-hour technical assistance from the Cisco Technical Assistance Center (TAC) via telephone and the Web, online tools, bug fixes, maintenance) plus major releases (upgrades) for the software application - all for one annual fee.