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ProSupport addresses your support needs, from end-user PCs to complex data centers. Whether you have one office or hundreds around the world, protect your investments with a simple yet flexible approach. Dell ProSupport service offers a single point of accountability with access to highly trained experts 24x7, 365 days a year. Dell ProSupport offers Next Business Day On-Site Service following telephone-based troubleshooting and diagnosis, with optional parts dispatch and labor response for your PCs and data center hardware. An optional upgrade provides accelerated response with 8-hour parts and/or labor on-site support after completion of phone-based troubleshooting for Level 1 plus self-identify severity levels 2 and 3 for escalated incidents. Annual contracts allow for unlimited access to 24x7 phone, chat and email support for issues as straightforward as 'How To' assistance or as complex as disaster recovery support.