Collapse & Return to Top
Mail-in Service is initiated by calling Dell technical support as outlined above. During diagnosis, the Dell Technician will determine if the issue requires that the Supported Product be sent to a Dell-designated repair center to support a Qualified Repair. Typical cycle time, including shipping to and from the repair center, is 10 business days from the date Customer ships the Support Product to Dell.
You can't prevent surges, drops and spills at work or at home, but you can recover from mishaps fast with Dell's Accidental Damage Service.
Whether your PCs are used in a classroom, a hospital, on the road or in an office, accidents are inevitable. So when an employee calls about a damaged device, you can be ready with Dell Accidental Damage Service. You'll have peace of mind knowing you can easily repair or replace laptops used by your mobile employees, even when they're traveling or working off-site. That makes it an ideal option for systems that are routinely exposed to high-risk conditions, including those used in medical, retail, classroom, police and military settings.