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Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
Dell Accidental Damage Service provides easy and flexible repair and replacement service for most accidental damage to select systems and peripherals. Dell Accidental Damage Service covers most damage that is not protected under limited warranty, such as spills, drops, surges and breakages. It also provides investment protection for systems and peripherals exposed to high-risk multi-use, high mobility, multiple user and harsh environments.