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This plan extends the existing 1-year on-site repair limited warranty to two (3) years from the original product purchase date. This 2-Year Extended Service Plan must be purchased while the product is covered under the standard warranty. Coverage with this option will expire two (3) years from the original product purchase date.
During the term of this agreement, Epson America, Inc., ("Epson") or its designee will provide priority telephone technical support and the other service described in these Terms and Conditions (the "Service") for each Stylus Pro desktop series printer for which you have purchased this extended service coverage (referred to as the "Printer" or the "Product" in this document). Epson is financially and legally obligated for performing Service under this Agreement.
Customer must purchase the Preferred Plus Support Plan while the printer is covered under the standard warranty to be eligible for enrollment. Customer must be prepared to submit proof of original purchase when purchasing the Preferred Plus Support Plan.
Once the Preferred Plus Plan is activated, service may be obtained by calling Epson toll-free between 6:00 a.m. and 6:00 p.m. Pacific Time, Monday through Friday. Support hours are subject to change without notice. An Epson service technician will provide telephone diagnostic service to determine whether the product needs an exchange or repair.