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The Fluke Networks OneTouch AT Network Assistant is an automated all-in-one tester for understanding end-user network performance on-site in real-time and through the cloud over time.
Troubleshoot copper, fiber optic and Wi-Fi network problems from a client device to cloud-hosted applications and everything in between - even when you are not there. Troubleshoot persistent problems and validate network performance on-site in real-time. Troubleshoot intermittent problems and identify vulnerabilities by automatically uploading results to the cloud for web-based performance trending and root cause analysis.
Network technicians spend 25 percent of their time troubleshooting - taking time away from critical tasks such as deploying new technologies, and optimizing network performance. With most problems requiring an hour or more to solve and 40% requiring escalation, end-user productivity also suffers. Based on a recent Fluke Networks' study, 72% of IT organizations operate without a standardized troubleshooting process. Making the situation worse is the fact that intermittent problems take more than twice as long to solve, and that staff spends on average five hours a week traveling to and from problem sites.
When IT organizations standardize the troubleshooting process, technicians of various skill levels can solve more problems and be confident in the resolution.
The OneTouch AT Network Assistant reduces troubleshooting time by standardizing network troubleshooting: (1) An All-in-one device for wired and Wi-Fi network analysis and discovery; (2) Unique AutoTest profiles that provide "best practice" troubleshooting methods for novice and expert technicians and identify the most common end user issues in about a minute; (3) Automated test trending and a cloud-based service that deliver long term results analytics and charting for faster identification of intermittent issues - even when technician is away; (4) Enhanced team collaboration through a simple web-remote interface and easy-to-use inline packet capture capability.
By improving each step of the process, the OneTouch AT helps novice and expert network technicians solve more problems faster, escalate issues more efficiently and validate performance easily - saving up to a week of time each month.