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Designed for light to moderate scanning environments, this service provides on-site repair service includes spare parts, labor and travel for verified hardware failures. Each year of Basic service comes with one cleaning (two cleanings for mid-volume scanners) performed by a Fujitsu Authorized Field Service Engineer (FAFSE) or a professionally trained Authorized Service Provider. A FAFSE schedules an on-site visit to thoroughly clean the scanner (replacement consumables not included). This service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and Customer.