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          Fujitsu 3-year 4-hour ScanCare for FI-5950

          Fujitsu 3-year 4-hour ScanCare for FI-5950

          More From: Fujitsu
          Item #: 12033336
          Mfr. Part#: S5950-SCMY4HR-3
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            ScanCare is the premium service program offered by Fujitsu. The ScanCare program combines basic on-site service with preventative maintenance (PM), consumables and user training for Fujitsu scanner customers.

            On-site repair service includes spare parts, labor and travel for verified hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (contract prices vary). Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. On-site service outside the hours specified above may be available for rates and terms then in effect. Outside of preventative maintenance events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software configuration, applications or set-up.

            For Preventative Maintenance (PM) visits (number of PMs varies per model), a FAFSE schedules an on-site visit to thoroughly clean and replace any necessary consumable parts from the pre-shipped ScanCare kit. Service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and customer within 2 weeks of initiation.

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            Contents Service agreement documentation
            Coverage Period 3 year(s)
            Response Time 4 Hours
            Response Type Onsite, Repair / Replace
            Service Hours 8x5
            Service Included Hardware replacement, Maintenance, On-site, Parts and labor, Repair
            Service Plan Type Scanners
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Class of Equipment Scanners
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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