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          Fujitsu 3-year Basic Next Business Day Extended Post Warranty Support for fi-6010N

          Fujitsu 3-year Basic Next Business Day Extended Post Warranty Support for fi-6010N, S6010N-BAMYNBD-3, 11010132, Services - Onsite/Depot - Hardware Warranty

          More From: Fujitsu
          Item #: 11010132
          Mfr. Part#: S6010N-BAMYNBD-3
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

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            The Fujitsu Basic service program provides on-site service with a cleaning event for Fujitsu scanner customers. Basic, Post-Warranty is available after the warranty period and can be purchased in single or multi-year increments. With Next Business Day (NBD) service, A Fujitsu certified technician will arrive on-site by the end of the next business day following the TAC verified hardware failure.

            On-site repair service includes spare parts, labor and travel for verified hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (see product name for service response time). Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. Service will be provided between 8 a.m. and 5 p.m. local time, Monday through Friday (excluding holidays). On-site service outside the hours specified above may be available for rates and terms then in effect. Outside of PM events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software configuration, applications or set-up.

            Each year of Basic service comes with a single cleaning event performed by a Fujitsu Authorized Field Service Engineer (FAFSE) or a professionally trained Authorized Service Provider. A FAFSE schedules an on-site visit to thoroughly clean the scanner (replacement consumables not included). This service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and Customer within 2 weeks of initiation.

            In the event of a hardware failure, the Fujitsu Technical Assistance Center (TAC) will assist you in resolving the problem over the telephone. This will assist TAC in determining if the problem is the scanner or another component of your system and if the problem can be resolved over the telephone. After TAC verifies a hardware problem, a service call will be initiated. A service technician will be dispatched to the product location to perform repair service.

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            General  
            Coverage Starts After Base Warranty
            Response Time Next Business Day
            Response Type Phone Support
            Response Type Repair
            Response Type Onsite
            Service Hours 9x5 (Excludes Holidays)
            Service Included On-site
            Service Included Parts and labor
            Service Included Technical support
            Service Included Repair
            Service Included Phone consulting
            Coverage Period 3 year(s)
            Service  
            Class of Equipment Scanners
            Contents Service plan documentation
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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