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Fujitsu’s Onsite Plan coverage provides next business day onsite non-physical damage related warranty repairs within the contiguous U.S., plus most parts of Alaska and Hawaii and most Canadian population centers. If in the event an onsite repair has been attempted and there was no resolution, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for repair. This minimizes the downtime for the customer and ensures that the machine is promptly repaired. Fujitsu will pay for shipping to and from the Fujitsu depot.
The Standard International Limited Warranty is also included in this program. Customers can extend coverage up to five years total on select configurations. In the event that the onsite service contract being purchased is for a longer duration than the customer’s standard limited warranty, it also extends the standard limited warranty. FOR INSTANCE: if the customer has a three-year standard limited warranty and purchases a five-year Onsite Plan, the deliverable includes a five-year Onsite Plan and a two-year extension of the standard limited warranty.