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Online services include product updates, user guides, a knowledgebase, online help files, printable documentation, a user community discussion forum, and more. In addition to the self-service resources that are available to all customers at the GlobalScape website, two Maintenance and Support plans are offered: a Standard plan and a Platinum plan. Both plans include the same level of software maintenance protection. The Platinum Maintenance and Support plan provides you with emergency support anytime, 24 hours per day, seven days per week from your assigned support technicians.