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HP Hardware Support Service with Computrace by Absolute Software provides computer theft recovery, data protection, and secure IT asset management for all of your mobile devices. You have the flexibility to choose between different service features and service-level options to address your specific needs: HP Hardware Support Onsite Service: This service feature provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. HP Hardware Support Offsite Pick Up and Return Service: This service feature offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. Accidental Damage Protection: With this optional service feature, you will receive protection against accidental damage to the covered hardware product. Accidental damage is defined as physical damage to a product caused by or resulting from a fortuitous incident. Disk Retention (Defective Media Retention): This service feature option allows you to retain defective hard disk drive components that you do not want to relinquish due to sensitive data contained within the disk covered under this service.
HP Accidental Damage Protection G2:
With HP Accidental Damage Protection G2, you are protected in the event you spill liquid on your keyboard, experience a power surge, drop your notebook, or incur other unexpected accidental PC damage. When events like these take place, HP has you covered.
ADP G2 covers unlimited claims up to the value of the purchase price of the system, or one replacement unit.
-Coverage applies to unintentional spills in or on the unit, drops, falls and electrical surges that occur in the course of the normal intended use of the product.
-Does not cover cosmetic damage and/or other damage that doesn't affect the unit’s functionality.
-Does not cover theft, loss, damages caused during shipment, normal wear and tear, consumables, intentional acts of damage, fire, or other exclusions specified by HP.
Note: ADP G2 Must be purchased within 30 days of purchase of hardware. If purchased after that initial 30 days, there will be a 30 day waiting period for any claims. Claims must be made within 30 days of incident. ADP is not offered in Post Warranty Care Packs.