HP 3-year CarePack 24x7 Call to Repair Hardware Support for DL36x HW

          More From: HP
          Item #: 13558476
          Mfr. Part#: HZ760E
          Availability: On Order
          Est. Ship: Call for Availability

            This SKU is for a 24 hour response time Call-to-Repair Service

            HP Hardware Support Onsite Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe from the initial service request. You have the flexibility to choose between service-level options featuring different call-to-repair times, with or without defective media retention, to address your specific service needs.

            Remote problem diagnosis and support

            Onsite hardware support

            Choice of call-to-repair time commitment

            Parts and materials included

            Help improve or maintain system uptime. More predictable repair times. Help plan IT resources more effectively. Remote problem diagnosis and support.

            Service Features:

            When the Customer experiences a system problem and reports it to the HP Global Solution Center via a designated HP support telephone number, the Customer is connected to an HP-certified resolution engineer. The engineer first attempts to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, an HP engineer may initiate and perform remote diagnostics to facilitate remote problem resolution. Problems with covered hardware can be reported to the HP Global Solution Center either via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Call-to-repair times for service requests submitted electronically may vary. For technical hardware issues that cannot, in HP's judgment, be quickly resolved remotely, an HP customer support engineer is quickly engaged and, if necessary, sent to the Customer's site to provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. The installation of engineering improvements or firmware updates is not part of the call-to-repair time commitment, if applicable. For critical problems with covered products that cannot be quickly resolved remotely, HP will use commercially reasonable efforts to return the covered hardware to operating condition within a specified time period from the initial service request to the HP Global Solution Center. Call-to-repair time refers to the period of time that begins when the initial service request is received and acknowledged by HP and ends with HP's determination that the hardware is repaired.

            Ordering Information


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