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This 3-Year HP Care Pack Same Business Day On-site Service can be added to the HP xw Series Workstations - CPU Only. Coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Coverage window options include: Service is available 8:00 a.m. to 5:00 p.m during standard business hours, standard business days, Monday through Friday, excluding holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.