HP 3-Year CarePack 6-Hour Call-to-Repair Onsite 24x7 Hardware Support for ProLiant ML350

          More From: HP
          Item #: 5536710
          Mfr. Part#: U4514E
          Availability: On Order
          Est. Ship: Call for Availability
          Keep availability high with responsive committed-repair-time service.

            This 3-Year HP CarePack offers 6-Hour Call-to-Repair Hardware Supports as an extended service agreement for your HP ProLiant ML350. This cost-effective HP CarePack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities, repairing or replacing components or entire units as necessary. Coverage includes all required parts and materials.

            Service coverage includes remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. HP's 6-hour repair-time commitment states that HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center; available up to 50 miles from a primary HP support office. An 8-hour commitment applies for systems located within 51-100 miles of a primary HP support office. Coverage is available round-the-clock - service is available 24-hours a day, 7-days a week, 365-days a year. After you purchase and register your HP Care Pack, HP Services collects key system configuration information and inventories covered equipment to streamline troubleshooting and repair of any future server hardware problems.

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