HP 3-Year eCarePack Support Plus for StorageWorks

          More From: HP
          Item #: 7318185
          Mfr. Part#: UE984E
          Availability: On Order
          Est. Ship: Call for Availability
          Single-source hardware and software services - plus cost-saving software updates and more.

            This 3-Year HP CarePack provides Support Plus service. Coverage includes telephone software support - An HP IT Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities. For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.

            Onsite and remote services are available 8:00 a.m. to 9:00 p.m., Monday through Friday, excluding holidays. Calls received outside this service window will be logged on the next standard business day. Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors. Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates. In addition, this service plan allows you to access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.

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