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          HP 3 Year Next Business Day On-Site Hardware Support for ScanJet N9120

          HP 3 Year Next Business Day On-Site Hardware Support for ScanJet N9120

          More From: HP
          Item #: 8916478
          Mfr. Part#: UJ990E
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where avail.) to access covered products, or HP may use other means available to facilitate remote problem resolution.

            For technical hardware issues that cannot, in the HP judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.

            The coverage window specifies the time during which the described services are delivered onsite or remotely. Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
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            Compatibility Notes HP Scanjet N9120 Document Flatbed Scanner
            Contents Service plan documentation
            Coverage Period 3 year(s)
            Response Time Next Business Day
            Response Type Onsite, Phone Support, Repair / Replace
            Service Included Hardware support, On-site, Parts and labor, Phone Support, Remote monitoring, Remote Support, Repair, Replacement
            Service Plan Type Scanners
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Class of Equipment Scanners
            UNSPSC 81111812
            Warranty - Labor 3 Years
            Warranty - Parts 3 Years
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