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HP Priority Services, which are designed to improve the performance of enterprise IT and work with IT staff around the world, provide customers with premium global support and help them get back to business fast. HP Priority Services are IT support services that include an HP global support manager, who proactively plans and manages your IT support needs and provides tech-to-tech support to help you improve productivity and the effectiveness of your help desk resources. By providing services designed to address the technology challenges you face today, HP focuses on your needs. HP Priority Services are available for HP commercial PC customers with IT help desks. Priority Services are available in two tiers: (1) HP Priority Access Service and (2) HP Priority Management Service. The Priority Access Service offers premium access to advanced global support agents and provides tools to expedite your support needs and improve help desk productivity. The Priority Management Service offers all the features of the Priority Access Service as well as an HP global support manager located in your region, who monitors and manages your support needs.