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This 4-Year HP Care Pack can be added to HP Notebooks and allows customers to increase their equipment availability and productivity with high-quality onsite and remote support. Customers should choose Next Business Day Hardware Support to extend their hardware warranty coverage for key systems and devices, obtain easy-to-buy, easy-to-use on-site services, improve hardware performance and uptime, increase the return on their HP and multivendor hardware investments and enjoy consistent service coverage across geographically dispersed sites.
With this service, HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. With standard business hours, standard business days, service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays. With extended business hours, standard business days, service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays. With 24x7 coverage, service is available round-the-clock, including all holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.