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This 4-Year HP Care Pack can be added to the HP/Compaq nx9600 Notebook. Customers receive high-quality door-to-door hardware service which includes telephone support, pick-up of the failed HP branded hardware unit, repair or replacement at an HP-designated repair center and return of the operational unit to the customer by an HP-authorized courier. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days, but customers may request accelerated delivery for the actual additional cost of the shipment. HP Services professionals work with customers to isolate hardware problems and help with product installation, configuration, setup, and problem resolution. For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Coverage includes all required parts and materials.
The HP Pick-Up and Return Service provides customers with quick access to remote problem diagnosis and technical support, improved uptime and productivity and prompt repair services. Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays. A unit may have to be repaired or replaced at an HP-designated location, as not all replacement parts may be available locally.