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          HP 4-Year eCarePack 9x5 Pick-Up and Return Service for HP Compaq nx9600 Notebook

          HP 4-Year eCarePack 9x5 Pick-Up and Return Service for HP Compaq nx9600 Notebook

          More From: HP
          Item #: 5858081
          Mfr. Part#: U7881E
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            This 4-Year HP Care Pack can be added to the HP/Compaq nx9600 Notebook. Customers receive high-quality door-to-door hardware service which includes telephone support, pick-up of the failed HP branded hardware unit, repair or replacement at an HP-designated repair center and return of the operational unit to the customer by an HP-authorized courier. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days, but customers may request accelerated delivery for the actual additional cost of the shipment. HP Services professionals work with customers to isolate hardware problems and help with product installation, configuration, setup, and problem resolution. For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Coverage includes all required parts and materials.

            The HP Pick-Up and Return Service provides customers with quick access to remote problem diagnosis and technical support, improved uptime and productivity and prompt repair services. Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays. A unit may have to be repaired or replaced at an HP-designated location, as not all replacement parts may be available locally.
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            Contents Service Plan, documentation
            Coverage Period 4 year(s)
            Response Time 3 to 5 business days
            Response Type Repair / Replace
            Service Hours 9x5 (Excludes Holidays)
            Service Included Configuration, Delivery, Installation / training, Parts, Phone consulting, Pick-up, Remote monitoring, Repair, Replacement, Technical support
            Service Plan Type Notebooks
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Class of Equipment Notebooks
            UNSPSC 81111812
            Warranty - Labor 4 Years
            Warranty - Parts 4 Years
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