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          HP 5-Year 9x5 Next Business Day On-Site hardware Support for Notebooks Only

          HP 5-Year 9x5 Next Business Day On-Site hardware Support for Notebooks Only, UK718E, 9357479, Services - Onsite/Depot - Hardware Warranty

          More From: HP
          Item #: 9357479
          Mfr. Part#: UK718E
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Price:
            $358.42
             
            Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution.

            Where necessary, onsite assistance will be provided by an authorized HP representative. Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Solution Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local HP field office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

            For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP.

            In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.

            This service is available from 8am-5pm on standard business days (excluding HP holidays) w/ next business day on-site hardware support.
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            General  
            Coverage Period 5 year(s)
            Response Time Next Business Day
            Response Type Onsite
            Response Type Phone Support
            Response Type Repair / Replace
            Service Hours 9x5 (Excludes Holidays)
            Service Included Hardware support
            Service Included On-site
            Service Included Parts and labor
            Service Included Phone Support
            Service Included Remote Support
            Service Included Repair
            Service Included Firmware upgrades
            Service Included Replacement
            Service Plan Type Does Not Include Monitor
            Service Plan Type Notebooks
            Service  
            Class of Equipment Notebooks
            Compatibility Notes HP 2133 Mini-Note PC
            HP 500 Notebook PC
            HP 510 Notebook PC
            HP 520 Notebook PC
            HP 530 Notebook PC
            HP 540 Notebook PC
            HP 550 Notebook PC
            HP Compaq 2230s Notebook PC
            HP Compaq 6710s Notebook PC
            HP Compaq 6720s Notebook PC
            HP Compaq 6720t Mobile Thin Client
            HP Compaq 6730b Notebook PC
            HP Compaq 6730s Notebook PC
            HP Compaq 6735b Notebook PC
            HP Compaq 6735s Notebook PC
            HP Compaq 6820s Notebook PC
            HP Compaq 6830s Notebook PC
            HP Mini 2140 Notebook PC
            Contents Service Plan Documentation
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            UNSPSC 81111812
            Warranty - Labor 5 Years
            Warranty - Parts 5 Years
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