HP 5-year CarePack 24x7 4-hour Collaborative Support for DL36x

          More From: HP
          Item #: 16220913
          Mfr. Part#: U1J68E
          Availability: On Order
          Est. Ship: Call for Availability

            HP Collaborative Support Service is designed for customers who purchase HP hardware with HP and selected third-party software products. The Collaborative Support Service provides a first point of contact for your initial hardware and software support needs. HP brings the knowledge of its technical resources around the globe to help you to resolve your hardware and basic software support issues with a call to HP.

            With HP Collaborative Support Service, you don’t have to decide if you have a hardware or software issue. You can make the first call directly to HP, and the HP support professional will help determine whether you have a hardware or software problem. If the reported incident is related to a selected third-party software product and cannot be resolved by applying known fixes, HP will contact the third-party vendor and create a problem incident on your behalf under your existing support agreement with the software vendor. HP will also provide the necessary problem documentation to help the vendor with resolving the problem more quickly. If the incident is with a covered HP hardware product, HP will provide technical hardware support, remotely or onsite, to resolve the reported issue.

            Service feature highlights

            Collaborative remote software support:
            -24x7 coverage window with 2-hour remote response
            -Basic Software Support
            -Collaborative call management

            Hardware support:
            -Remote problem diagnosis and support
            -Onsite hardware support
            -Replacement parts and materials
            -Choice of hardware support coverage windows
            -Onsite response time for hardware support
            -6-hour call-to-repair time commitment for hardware support (optional)
            -Enhanced parts inventory management (included with call-to-repair time commitment)
            -Work to completion
            -Escalation management
            -HP electronic remote support solution (for eligible products only)
            -Access to electronic support information and services
            -Defective media retention (optional; for eligible products only)
            -Comprehensive defective material retention (optional; for eligible products only)

            Choose 4-hour same business day hardware support when you need to: extend your hardware warranty coverage with prompt service for key systems and devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance and uptime; increase the return on your HP and multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites.

            Ordering Information


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