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          HP 5-year CarePack 24x7 4-hour Proactive Service for 45XX

          HP 5-year CarePack 24x7 4-hour Proactive Service for 45XX

          More From: HP
          Item #: 15697525
          Mfr. Part#: U8A82E
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Price:
             
            HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

            In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.

            The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

            Choose 4-Hour 24x7 Same Day Hardware Support when you need to extend your hardware warranty coverage with prompt, anytime service for key systems and devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance and uptime; increase the return on your HP and multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites.
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            Contents Service plan documentation
            General
            Coverage Period 5 year(s)
            Coverage Starts Day One
            Response Time 4 Hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 24x7
            Service Included Escalation process, Firmware upgrades, Hardware replacement, On-site, Parts and labor, Phone Support, Remote monitoring, Remote Support, Repair, Reports, Technical support
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Service
            Class of Equipment Storage arrays
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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            Fibre Channel & SAN Switches (1 Product)
            Network Attached Storage (2 Products)
            SAN Servers & Arrays (8 Products)
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