PC Connection Clearance Center. Shop Now!

PC Connection Interactive eCatalog

Messages

          HP 5-year CarePack 6-hour Call to Repair Support for 29xx-24 Switch

          HP 5-year CarePack 6-hour Call to Repair Support for 29xx-24 Switch

          More From: HP
          Item #: 16369531
          Mfr. Part#: U0DW0E
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Price:
             
            HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

            In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.

            The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

            This HP Care Pack Service features a commitment to resolve hardware problems within 6 hours from the time your service call is received.

            Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, enhance IT resource planning and IT staff efficiency.
            Collapse & Return to Top
            Contents Service plan documentation
            General
            Coverage Period 5 year(s)
            Response Time 6 Hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 24x7
            Service Included Escalation process, Firmware upgrades, Hardware replacement, On-site, Parts and labor, Phone Support, Remote monitoring, Remote Support, Repair, Reports, Technical support
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Service
            Class of Equipment Complicated network devices
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
            Collapse & Return to Top

            04