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Hewlett Packard Enterprise Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you to resolve hardware and software problems on your HPE networking products.
Hardware exchange offers a reliable and fast parts exchange service for eligible HPE networking products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange Service is a cost-efficient and convenient alternative to onsite support.
Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
Software support provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available.
In addition, HPE Foundation Care Exchange Service provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information.
Service feature highlights:
-Access to electronic support information and services
-Remote problem diagnosis and support
-Advance parts exchange
-Prepaid shipping label, materials, and instructions for defective unit return
-Replacement parts and materials
-Problem analysis and resolution
-Access to remote technical resources
-License to use software updates
-Software features and operational support
-HPE recommended software and documentation updates method
-Firmware updates for selected products