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This Remote Technical Support Services IBM ServicePac offers end-to-end hardware and software support for your xSeries, IntelliStation, storage devices and OpenPower systems solution. Coverage includes IBM Director, Microsoft Windows, and Linux operating systems. Support can also be added for VMware. IBM technical support experts have high-end skills and knowledge to assist you with how-to usage, installation, configuration and software defects. Access to the answers you need is available 24 hours a day, 365 days a year for severity 1 problems, and Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone, for all other questions and problems. With unlimited calls and unlimited callers, anyone at your company can call as often as needed and receive quick and efficient responses. If IBM can't answer your question right away, they will strive to respond within two hours. For complete details on this offering including a supported products list, visit http://www-1.ibm.com/services/us/index.wss/so/its/a1001505
Features and Benefits include: unlimited hardware and software phone support for your xSeries, IntelliStation and storage devices solution; toll-free access to live technical experts; unlimited calls and unlimited callers; and fast, precise answers and problem resolution. You'll receive hardware, software and services support from a single source. This plan offers competitively-priced, predictable support costs with a one-time fee for one year of support.