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          IBM 3-Year IBM ServicePac Remote Technical Support Services (RTS) for xSeries IBM Director

          IBM 3-Year IBM ServicePac Remote Technical Support Services (RTS) for xSeries IBM Director, 29R5397, 5361075, Services - Virtual - Hardware Warranty

          More From: IBM
          Item #: 5361075
          Mfr. Part#: 29R5397
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            This premium, remote service provides proactive support, enhanced response for severity one calls and an assigned IBM focal point to help keep your IT environment operating at peak efficiency - with the convenience of a technical, single point of contact available 24 hours a day, 7 days a week, 365 days a year.

            You'll benefit from faster and easier problem-reporting through a single contact and using premium access. Easier access to a vast array of technical resources and capabilities helps to reduce unnecessary business interruptions. An introductory conference call by the client’s assigned focal point, when contract is initiated, helps bring personalized understanding of the IT environment. Enhanced, priority response helps improve system uptime. Proactive help and efficient, knowledgeable support help prevent problems and costs associated with problems.

            Platforms covered include System i, System p, System x and non-IBM Intel servers. Operating systems covered by Enhanced Technical Support (ETS) include AIX, OS/400, i5/OS, Linux and Microsoft Windows.

            Hardware maintenance and select storage products may also be added to ETS on IBM System i and IBM System p servers to take advantage of the single-point-of-contact, priority access and priority handling.
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            Coverage Period 3 year(s)
            Response Time 2 Hours
            Response Type Phone Support
            Service Hours 24x7
            Service Included Technical support
            Service Included Remote Support
            Service Included Escalation process
            Service Plan Type Servers
            Contents Service documentation
            Returns Policy Due to manufacturer restrictions, all sales on this item are final.
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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