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This premium, remote service provides proactive support, enhanced response for severity one calls and an assigned IBM focal point to help keep your IT environment operating at peak efficiency - with the convenience of a technical, single point of contact available 24 hours a day, 7 days a week, 365 days a year.
You'll benefit from faster and easier problem-reporting through a single contact and using premium access. Easier access to a vast array of technical resources and capabilities helps to reduce unnecessary business interruptions. An introductory conference call by the client’s assigned focal point, when contract is initiated, helps bring personalized understanding of the IT environment. Enhanced, priority response helps improve system uptime. Proactive help and efficient, knowledgeable support help prevent problems and costs associated with problems.
Platforms covered include System i, System p, System x and non-IBM Intel servers. Operating systems covered by Enhanced Technical Support (ETS) include AIX, OS/400, i5/OS, Linux and Microsoft Windows.
Hardware maintenance and select storage products may also be added to ETS on IBM System i and IBM System p servers to take advantage of the single-point-of-contact, priority access and priority handling.