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          Lenovo 3-Year ServicePac IOR 24x7x4-Hour Onsite Repair Service for Sys x

          Lenovo 3-Year ServicePac IOR 24x7x4-Hour Onsite Repair Service for Sys x

          More From: Lenovo
          Item #: 15235081
          Mfr. Part#: 91Y7321
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            This IBM ServicePac offers 24x7x4 Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.

            IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.

            The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.
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            Contents Service plan documentation
            Coverage Period 3 year(s)
            Response Time 4 Hours
            Response Type Onsite, Repair / Replace
            Service Hours 24x7
            Service Included On-site, Parts and labor, Remote monitoring, Repair
            Class of Equipment Complicated network devices
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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