Collapse & Return to Top
NOTE: this is the product to order if you are installing one unit. If you are installing more than one unit, use sku # 9660355 for installation of the additional units.
Digital signage installation service provides for mounting of select third party branded LCD or plasma monitors and small form factor (SFF) PC or Media Players at a customer’s business location by a professional installation Service Provider.
This Service includes:
-Unpacking the monitor, SFF PC or Media Player and components
-Installation of the monitor using a customer-provided wall mount (fixed, tilt or articulating) arm, up to 8 feet high off the ground OR on a customer-provided stand
-Install the SFF PC or Media Player
-Connection to power and local AV components
-Attachment of customer-provided security device (such as a chain or lock) to secure the monitor. Security device provided must be compatible with the monitor
-Provide the customer with a brief, functional overview of the monitor and remote
-Remove packing materials to an on-site dumpster or other trash receptacle
-Verify with customer that work was done satisfactorily
iTeam’s proprietary, industry leading iPlatform and iProcess fulfillment system will be utilized to manage the installation from order request through satisfactory completion with consistency and high quality. Upon confirmed receipt of each work order, an iTeam Service Advisor (SA) will be assigned to the project. The SA will be the primary point of contact to ensure the successful completion of the project to the customer’s satisfaction.
Pre-Implementation Questionnaire and Scheduling - the first phase is the Pre-Implementation Questionnaire and Schedule which is an Internet-accessible web form used for capturing the specifics of the work order including customer contact information, location, technology environment, and schedule.
Installation Management - Upon completion of the Pre-Implementation Questionnaire and Schedule phase, a precise electronic work order is created and routed to the Installation Service Provider(s) in the appropriate geographical area.
Service Delivery - The Service Provider(s) will call the customer contact the business day before the onsite work is scheduled to begin to introduce themselves and confirm their planned arrival time. Upon completion of the work, the Service Provider will ask the customer to sign-off that the work has been completed to their satisfaction. The customer will be contacted by the Service Advisor at the conclusion of each field event to verify satisfaction. In the case of any required remediation due to unanticipated circumstances, the Service Advisor will work closely with the Service Provider and the customer to devise and execute a plan to achieve a satisfactory resolution
Customer Satisfaction - The Service Advisor will consult with the customer as required to satisfy any unusual scheduling requests.