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          Lenovo 3-Year IBM ServicePac IOR 9x5x4-Hour Onsite Repair for xSeries Servers

          Lenovo 3-Year IBM ServicePac IOR 9x5x4-Hour Onsite Repair for xSeries Servers

          More From: Lenovo
          Item #: 246801
          Mfr. Part#: 21P2072
          Availability: Temporarily Out-of-Stock
          Est. Ship: Call for next available delivery

            Ordering Information

            Price:
            $359.89
             
            This 3-Year IBM ServicePac offers 9x5x4 Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. IBM provides service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday excluding IBM holidays. Parts and labor are included.

            IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.

            The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.
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            Contents Service plan, documentation
            General
            Coverage Period 3 year(s)
            Coverage Starts Day One
            Response Time 4 Hours
            Response Type Onsite, Repair / Replace
            Service Hours 9x5 (Excludes Holidays)
            Service Included Labor, Parts, Remote monitoring, Repair
            Service Plan Type Servers
            Timeline for Purchase During Base Warranty, Time of Hardware Purchase
            UNSPSC 81111812
            Warranty - Labor 3 Years
            Warranty - Parts 3 Years
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