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          Lenovo 3-Year IBM ServicePac IOR Onsite Repair 24x7x4-Hour Service for Select xSeries

          Lenovo 3-Year IBM ServicePac IOR Onsite Repair 24x7x4-Hour Service for Select xSeries, 21P2078, 255430, Services - Onsite/Depot - Hardware Warranty

          More From: Lenovo
          Item #: 255430
          Mfr. Part#: 21P2078
          Availability: Special Order
          Est. Ship: Physical delivery

            Ordering Information

            This 3-Year IBM ServicePac offers 24x7x4 Onsite Repair service for your covered xSeries. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.

            IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.

            The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.
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            Coverage Starts Day One
            Response Time 4 Hours
            Response Type Repair / Replace
            Response Type Onsite
            Service Hours 24x7
            Service Included Repair
            Service Included Remote monitoring
            Service Included Parts
            Service Included Labor
            Service Plan Type Servers
            Timeline for Purchase Time of Hardware Purchase
            Timeline for Purchase During Base Warranty
            Coverage Period 3 year(s)
            Compatibility Notes xSeries 342 8669
            xSeries 8670
            xSeries 382 8834
            xSeries 346 8840
            Contents Service plan documentation
            UNSPSC 81111812
            Warranty - Labor 3 Years
            Warranty - Parts 3 Years
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