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          Lenovo 3-Year ServicePac IOR 9x5x4-Hour Onsite Repair for SYS x

          Lenovo 3-Year ServicePac IOR 9x5x4-Hour Onsite Repair for SYS x

          More From: Lenovo
          Item #: 14491285
          Mfr. Part#: 46Y0374
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Price:
            $280.43
             
            With this ServicePac, repair is performed at your location (monitors receive onsite exchange). Service is provided Monday to Friday, 8:00 a.m. to 5:00 p.m., the same business day for critical calls or next business day for non-critical calls. An IBM service technician will be dispatched within 4 hours, if necessary, following IBM remote technical phone support. For calls dispatched after 1:00 p.m. local time, the technician will arrive by the morning of the following business day.

            Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
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            Contents Service plan documentation
            General
            Coverage Period 3 year(s)
            Coverage Starts Day One
            Response Time 4 Hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 9x5 (Excludes Holidays)
            Service Included On-site, Parts and labor, Technical support
            Service Plan Type Servers
            Service
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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