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          Lenovo 3-Year ServicePac IOR 9x5x4-Hour Onsite Repair for x3100 M4

          Lenovo 3-Year ServicePac IOR 9x5x4-Hour Onsite Repair for x3100 M4, 91Y7299, 14847991, Services - Onsite/Depot - Hardware Warranty

          More From: Lenovo
          Item #: 14847991
          Mfr. Part#: 91Y7299
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            With this ServicePac, repair is performed at your location (monitors receive onsite exchange). Service is provided Monday to Friday, 8:00 a.m. to 5:00 p.m., the same business day for critical calls or next business day for non-critical calls. An IBM service technician will be dispatched within 4 hours, if necessary, following IBM remote technical phone support. For calls dispatched after 1:00 p.m. local time, the technician will arrive by the morning of the following business day.

            Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
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            Response Time 4 Hours
            Response Type Onsite
            Response Type Phone Support
            Response Type Repair / Replace
            Service Hours 9x5 (Excludes Holidays)
            Service Included On-site
            Service Included Parts and labor
            Service Included Repair
            Service Included Replacement
            Service Included Technical support
            Service Included Phone Support
            Coverage Period 3 year(s)
            Class of Equipment Servers
            Contents Service plan documentation
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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